Privacy policy
Key Privacy policy
1. Introductory provisions
With this policy or statement of privacy we want to explain the processing of personal data that we are collecting from you or about you on this site, and through written or verbal communication with you or when you visit our accommodation.
Every customer is valued; therefore we have the highest priority to offer superior service. Key To Dubrovnik respects your privacy and takes all steps to protect your personal information. All visitors to our web site and in general all our guests, including you, deserve our maximum discretion and responsibility in the process of managing their personal data. The collection and storage of personal information shall be carried out in accordance with the General Data Protection Regulation (GDPR).
Personal Data that we are collecting:
In each interaction or contact with the guest and in every aspect of our business we can collect personal information. You can give us your personal information in the following ways:
- Asking for information about reservation of services, stay or visit our facilities;
- By sending inquiries via e-mail;
- In the process of making reservations, completing surveys, and participating in a prize game or promotion;
- Communicate with us by phone, email, social networks, fax and other channels;
- By completing the survey after your stay, by providing feedback or reviews about your stay or use of our services and products;
- By organizing events with us - we collect meeting and event details, event dates, guest number, and for business meetings and events we collect information about your organization
As we work closely with third parties (including, for example, travel agents and booking providers, business partners, co-operators in technical services, payment and delivery services, advertising networks, analytics providers, information retrieval providers), information about you can also be received from them.
If you access and use our site (which includes preview, upload, store in cache, or save this page or any service, function, material or content on it), this means that you have read and accept all terms of use.
2. Data covered by a Privacy Policy
The information we collect about you and that are protected:
- name and surname
- address
-contact information: email address, phone / cell phone number
- details of your credit card you have provided to the Key To Dubrovnik during the booking process
- other information that you are telling us and want to keep secret.
Please be aware that in certain cases we may collect or have sensitive personal information available such as: your nationality (listed on a passport or ID card); membership in a political, professional or trade association (information is associated with a group reservation or event you are associated with during your stay in our properties, and medical information (information related to your preferences, special requirements or needs).
Your personal information can be shared as much as needed in order to comply with our legal obligations, laws and regulations that apply to us. We may share your personal information with other parties if we have your consent, or without your consent, if necessary in order to carry out our obligations to you.
You can at any time cancel the protection of this information, by expressing a statement. Also you can opt out of our mailing list at any time, so your information will not be used by us for promotion. In that case, we can only use them for their own internal purposes, for example, for statistical data processing. Data will have been recorded in the system for the next 5 years or until your recall. We will take all reasonable steps to ensure the accuracy and completeness of any personal information you have registered with us.
3. Purpose of the obtained data
All information we request is used exclusively for the following purposes:
- providing the services you have been looking for (organization of events, seminars, celebrations and more)
- execution of obligations arising from various agreements between you and us, such as making reservations and booking (contractual obligation)
- entries to the e-visitor system upon your arrival at the property (statutory obligation);
- the most effective response to your inquiry;
- provide you with information prior to arrival, reservation confirmation and electronic invoices;
- improving your stay in the property;
- managing our loyalty program;
- providing information on conferences and events;
- use your feedback to improve our services;
- our internal statistical data processing.
Responsible guarantee that the information provided will be used only for this purpose. By submitting your personal information through all forms of communication, you give your express consent Key To Dubrovnik can contact you for these purposes. In case you do not want us to contact you, you are obliged to notify us in writing.
Regarding obligations to local authorities, it is possible that we will also be obliged to submit your information to local authorities if it is provided by law.
4. Privacy policy content
We do not sell, rent, or make available your email address to any third party or legal entity and any other information about you without your consent, because it is against our privacy policy. We ask for your permission if you want us to contact you regarding special offers and actions.
5. The duration of the privacy policy
Now you submit your information you give us permission to contact you and you enter our mailing list. The moment you enter the mailing list is your explicit consent to the contact. The privacy of your data is permanent, and you can always opt out of our mailing list at any time.
6. A statement about credit card information
According to this statement, you accept that we as owners of this site are not responsible for any kind of interception of credit card information or for any other illegal use of credit card information regarding the direct use of this site. We take all statutory measures to protect such data.
7. Cookies and Internet Technologies
As is the case with many other sites, and ours can use "cookies" and other technologies which makes it easier for us to deliver content to your interests and to process reservations or requests, and / or analyze the characteristics of your visits.
You can at any time delete or disable cookies on your computer by updating your web browser settings.
8. Protecting personal data of children
Key To Dubrovnik advises parents and guardians to teach children about responsible and safe handling of personal information on the Internet. We do not want to, and we do not intend to collect personal information of persons younger than 18, and we will not use or disclose them to third parties. Such contact information via the Internet is used without the consent of the parent only to respond directly to the child's request and will not be used for any other purpose.
9. Your consent
Filling out the forms on this page you guarantee that the information provided by you is accurate, that you are a business capable, that you are authorized to dispose of the provided information and that you fully agree that we may use and collect your information in accordance with the law and the terms of our Privacy Policy.
10. The ability to change data
You can contact us at any time to review your personal information, as well as for updating, correcting, or deleting your data. Until that moment we use your old data for these purposes. If you have any problems with your rights, please contact us directly by e-mail: contact@keytodubrovnik.com or by calling +385994555353.
11. Transparency
When we post changes of our privacy policy on our website, they are immediately applied.